This information technology support package allows companies to operate more efficiently and effectively and to provide their users a higher level of service and reliability of company information systems. The BizTek™-Support product has four major components:

• Access to a help desk technician during 8am – 5pm business hours.
• Web-Based trouble ticket entry and monitoring sytem, with periodic reporting and ticket tracking.
• Real-time monitoring of critical resources, failures reported by our help desk to local IT staff and automated paging after hours.
• Development of web-based documentation of key systems, support procedures, and contact numbers so that problem diagnoses can be coordinated and efficiently conducted.