What is it?
The term “managed services” is not just a buzzword you might have heard being tossed around at the office. Today, the concept is real and being implemented by companies of all sizes, near and far. So, what is it? Think of managed services as a way for you and your organization to offload all your IT needs and responsibilities onto a service provider. This approach takes the day-to-day IT operations, along with the risks associated and places them directly onto the shoulders of your managed services team. This puts the IT responsibilities into a larger group of hands and allows you to get back your main objective, growing your business. Benefits of switching to a managed services provider range from saving your company money with a flat monthly rate to saving your employee’s time. Gone are the days of the CEO having to play the role of the “IT Guy” as well.
Total Managed Services
Total Managed Service (TMS) solution is a holistic approach to IT support. TMS is designed for organizations that want to take a hands off approach and allow MBT to perform all the daily routine task of IT support including Microsoft/3rd party updates, event and security monitoring, and server/network status. TMS allows MBT technicians to immediately resolve issues in a quick manner, by avoiding the need for an approval process that may further delay resolution for the end user(s). TMS pricing is based on a total quantity of three classes (Workstations, Servers, Network hardware) and includes monitoring licensing, security licensing, and support hours to resolve issues on affected hardware.
Proactive Service (PS) solution is a scaled back approach for clients to have MBT monitor and report issues but requires an approval process by the client before action is taken to resolve any issues. PS pricing is also based on a total quantity of three classes (Workstations, Servers, Network Hardware) and includes monitoring licensing, security licensing, but does not include the support hours to resolve issues on affected hardware. The result, a lower cost per device. The client will receive a discounted hourly rate for resolution of issues, but client approval will be needed prior to further action. This option is great for organizations that have a local IT department but are overwhelmed with the demands of supporting their IT infrastructure and looking for a solution to assist and provide notification of issues.