Network Operations Center
Our current support model includes 24X7 on call services in the Network Operations Center. During the workday, employees answer phones and dispatch issues to the customer assigned system administrators. After work hours, an on-call staff member is paged for any critical alerts on your system infrastructure or for any emergency calls that may arise from end-users. MBT uses industry best practices monitoring tools on critical systems to ensure system up-time is maximized.
The Network Operations Center (NOC) can tell if your printer ink is low, your server disk space is almost full, your workstation needs updates, or if a virus is present that needs to be cleaned. Our NOC employees immediately dispatch critical issues to your assigned systems administrator so you don’t even know there is an issue in the first place. Part of the NOC service includes routine reports showing the problems that were resolved, closing the communication loop with you.